Welcome to www.merifor.com terms and conditions for use. These terms and conditions apply to the use of this website at www.merifor.com. By placing an order, you agree to be bound by these terms and conditions.
The www.merifor.com website is operated and owned by Kit for Kids Ltd. Our company registration number is 2851499. Our VAT registration number is GB 632 3282 62. Merifor® is a registered trade mark of Kit for Kids Ltd.
Our contact details are:
Address: The Clock House, 3-4 Bligh’s Road, Sevenoaks, Kent, TN13 1DA
Telephone: UK +44 (0)1732 455000
1.1 You will be able to access most areas on www.merifor.com without registering your details with us. Certain areas of this Website are only open to you if you create an account.
1.2 These general terms and conditions and the policies may change from time to time so please check these before making any purchase.
2. ORDERS & DELIVERY
2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors before purchasing. We will send you an automated order confirmation email, detailing the products you have ordered.
2.2 Acceptance of your order will take place when we take payment for the product(s) from you. Until we take payment for the product(s), no contract will have been formed between you (the consumer) and us (Merifor®).
2.3 Delivery is free within UK Mainland and Northern Ireland postcodes, our courier service does not deliver to PO Box addresses. For UK Mainland we use Parcel Force for delivery of all our mattresses. When placing an order, if you supply a mobile contact number, the courier will send you a text to notify you of your delivery and options for changing to a more suitable delivery day/time. Delivery to UK mainland is 3-5 working days. There may be exceptions to our delivery times in certain unforeseen circumstances and should this happen we will contact you as early as we can to discuss alternative delivery options and time frames. International delivery options are available by request, please note international delivery fees will apply and you may be required to pay International customs duties on receipt of your order. Please contact us to enquire further.
2.4 Merifor cot and cot bed packaging boxes are made from recycled cardboard and are easily recycled. We use sealed waterproof bags to ensure your purchase is delivered clean and free from contamination.
2.5 We may cancel an order: (a) where goods are not available; (b) where we are unable to obtain authorization for your payment; (c) if there has been a pricing or product description error; or (d) if you do not meet any eligibility criteria set out in our terms and conditions. If we are unable to accept your order we will provide you with a full refund within 14 days.
3.1 VAT will be charged, where appropriate. When charged, VAT will be shown separately and as part of the total price. We reserve the right to change the VAT rate as required by law.
3.2 Where we charge separately for packing, postage and insurance and other relevant charges, the appropriate rates are set out in the order process and order form.
3.3 Our prices are reviewed periodically. Any prices shown on the website are current for the product at that time and only for sales direct through www.merifor.com.
4. CANCELLATION AND RETURNS POLICY
4.1 You are entitled to cancel your order if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods and have proof of purchase.
4.2 If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.
4.3 To exercise the right to cancel you must inform us of your decision to cancel your order by a clear statement, including details of your name and of the order number.
4.4 You can cancel by email or phone or write to us – Our contact details are:
Address: The Clock House, 3-4 Bligh’s Road, Sevenoaks, Kent, TN13 1DA
Telephone: UK +44 (0)1732 455000
4.5 The goods should be returned with proof of purchase, in new and unused condition and if possible the original packaging, unless faulty. Dependent upon the return request we can arrange a courier service to collect the goods. We reserve the right to refuse the return if the returns criteria are not met. Upon receipt and inspection of the goods we will give you a full refund of the amount paid or an exchange credit as required.
4.6 We may make a deduction from the reimbursement for loss in value of the goods supplied if the loss is the result of unnecessary handling by you, the consumer.
4.7 Our Guarantees on all Merifor Mattresses – All Merifor mattresses come with guarantees as follows:
- Tranquillity – 4 year
- Serenity – 3 year
- Felicity – 2 year
- Travel, Crib, Moses – 1 year
Our guarantee covers any manufacturing defect over the specified guarantee time frame from date of delivery, on all Merifor mattresses only. We operate a fair use policy; this is to ensure the mattress has been used as intended and not miss-treated in any way.
Take good care of your mattress and it will take good care of you. Prior to use always store your mattress flat, never fold or try to roll up the mattress. We recommend rotating your cot or cot bed mattress every three months to give even wear to the mattress core; for more information, see our mattress care page https://merifor.com/about-our-mattresses/. As such, if the mattress is returned and shows signs of abuse or the product being misused then the guarantee will be void. Signs of misuse include, but are not restricted to, excessive water marks, excessive ‘dipping’ or ‘ribbing’ caused by non-turning of the mattress, staining and/or ripped outer covers.
- Any claims under the specified product guarantee must be made from the date of delivery.Merifor cot bed mattresses can be used up to 5 years old from birth.
- The mattress can only be used for one child, not to be re-used, even if it is within the guarantee period. The mattress cannot be used for twins that co-sleep. The Merifor guarantee is valid with proof of purchase or the warranty will be void – this is to ensure that only the original owner can claim under the guarantee. Once we receive your proof of purchase receipt, your Guarantee will be activated on your particular enquiry.
- This guarantee does not affect your statutory rights.
5.1 You are permitted to print and download extracts from this Website (www.merifor.com) for your own use on the following basis: (a) no documents or related graphics on this website are modified in any way; (b) no graphics on this Website are used separately from accompanying text; and (c) any of our copyright and trade mark notices and this permission notice appear in all copies.
5.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs and graphical images) are owned by us Merifor®. For the purposes of these terms and conditions, any use of extracts from this website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this website automatically terminates and you must immediately destroy any downloaded or printed extracts from this website.
5.3 Subject to clause 5.1, no part of this website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
5.4 Any rights not expressly granted in these terms are reserved.
6. SERVICE ACCESS
6.1 While we endeavour to ensure that this website is normally available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period.
6.2 Access to this website, mentioned in 5.1, may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
7. VISITOR MATERIAL AND CONDUCT
7.2 You are prohibited from posting or transmitting to or from this website any material: (a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; (b) for which you have not obtained all necessary licenses and/or approvals; (c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or (d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
7.3 You may not misuse the website (including, without limitation, by hacking).
7.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.
8. LINKS TO AND FROM OTHER WEBSITES
8.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk. Use of any other website may be subject to terms and conditions applicable to such particular website.
8.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions: (a) you do not remove, distort or otherwise alter the size or appearance of Merifor logo; (b) you do not create a frame or any other browser or border environment around this Website; (c) you do not in any way imply that we are endorsing any products or services other than our own; (d) you do not misrepresent your relationship with us nor present any other false information about us; (e) you do not otherwise use any Merifor trade marks displayed on this Website without our prior written permission; (f) you do not link from a website that is not owned by you; and (g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations. We expressly reserve the right to revoke the right granted in this clause 8.2 for breach of these terms and to take any action we deem appropriate.
8.3 You shall fully indemnify us for any loss or damage we may suffer or incur as a result of your breach of clause 8.2.
9.1 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
9.2 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
9.3 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
10.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
10.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
11.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
11.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
11.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
11.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.
12. GOVERNING LAW AND JURISDICTION
12.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
12.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.
13.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.
13.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
13.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.
Privacy & Cookies:
We will treat all your Personal Data as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable privacy regulations and consumer legislation.